AnchorQueen AppIcon
AnchorQueen
IOS REFERENCE

Troubleshooting

Fixes for the most common problems, by symptom.

App will not load past the splash

  • Force-quit and reopen. iOS keeps the splash visible for a moment while

    • the chart and services warm up.

  • If it still hangs, confirm the device has enough free storage — chart

    • tiles need room to decompress.

    Permission prompts did not appear

    Location is asked for twice — once on the first-run explainer, once when you

    first drop the anchor — and each prompt appears only once. If you tapped Not

    now, or Don't Allow in the iOS dialog, nothing will ask again. Set it

    yourself:

  • Open the iOS Settings app → AnchorQueen.
  • Set Location to Always (While Using the App is enough for the

    • chart; the anchor watch needs Always).

  • Turn on Notifications and Background App Refresh.
  • Reopen AnchorQueen.

    • The same status is shown inside the app on the

    Captain and Settings tabs.

    I tapped a notification and nothing happened

    AnchorQueen keeps a copy of every push it receives in the Notifications

    inbox. Open the sidebar (the sidebar.left button, top-left — it carries a

    red dot while something is unread) and tap NOTIFICATIONS; see

    The notifications inbox.

  • A notification with its own screen — a daily voyage report, a charter

    • price drop, a finished reel, release notes — opens that screen when you tap

    it. If you closed the screen too soon, find the message in the inbox and tap

    Open.

  • Any other notification (a reply from the crew, a weather alert, an offer)

    • opens the inbox on that message, so you can read it in full.

  • A message is missing from the inbox. It was swiped away from the lock

    • screen or Notification Center before AnchorQueen had seen it. iOS does not

    let an app read a notification that has been cleared, so it cannot be

    recovered. Anything still sitting on the lock screen is added the next time

    you open the app.

  • A message you deleted came back? It does not: a deleted message stays

    • deleted. Only a message you tap on the lock screen returns to the list.

  • Anchor-watch alarms, battery and grounding warnings are not listed — the

    • app raises them itself and they act on the watch directly. See

    [Alarm did not fire after I closed the app](#anchor-watch-silent).

  • No banners at all? Check that Notifications is on for AnchorQueen in

    • iOS Settings — see [Permission prompts did not appear](#permissions).

    The alarm did not arm

  • Drop the anchor first — tap Drop Anchor in

    • SafeAnchor → Anchor Watch. The watch arms

    itself once the anchor commits; there is no separate Arm button.

  • Confirm the scope chip reads Alarm On. Alarm Off means the watch

    • is paused — tap the bell button beside the chip to resume. (Tapping the

    chip itself only opens the radius slider.)

  • Run Test Alarm Sound in

    • Settings → Safe Anchor to confirm the

    sound and volume.

    Drop Anchor is stuck on "Locking GPS…"

    After you tap Drop Anchor, the watch averages a few accurate fixes

    before committing the anchor position — the button reads Locking GPS…

    until it does. If it does not clear:

  • Move the device to a clear view of the sky; the gate waits for a tight

    • fix and a noisy position keeps it open.

  • Check Location precision is on (iOS *Settings → AnchorQueen →

    • Location → Precise Location*).

  • It clears on its own once the fixes converge — you do not need to retap.

    • Alarm did not fire after I closed the app

    The Anchor Watch is designed to keep guarding even after iOS terminates

    the app or you accidentally swipe it out of the multitasking switcher —

    see Force-quit safety net. If you came back

    to a dragged boat and no alarm sounded, walk through this list:

  • Always permission missing. Open iOS *Settings → AnchorQueen →

    • Location and confirm it is set to Always. While Using* is not

    enough — iOS will not relaunch the app on a geofence crossing

    without Always.

  • Notifications disabled. Settings → AnchorQueen → Notifications

    • must be on. For the strongest delivery keep Critical Alerts enabled

    there too — a Critical Alert sounds even with the phone muted, the

    ringer volume at zero, or a Focus active. With Critical Alerts off,

    keep at least the Time Sensitive Notifications toggle enabled so the

    alarm banner still pierces Focus and Sleep modes.

  • Phone muted / ringer volume down. With Critical Alerts enabled

    • (the default if you accepted the permission dialog) the drag alarm

    ignores the mute switch and ringer volume — this is the setting to

    check first if an alarm banner arrived silently. Without it, the

    notification sound follows the ringer like any other app's.

  • Focus / Do Not Disturb. Drag alarms are sent as Critical Alerts

    • (or Time Sensitive when Critical Alerts are off), which break through

    scheduled Focus and Sleep modes by default. If you have disabled both

    for AnchorQueen, add the app to your Focus mode's allowed apps

    instead. Note the siren itself is app audio — while the app is open

    in the foreground it sounds regardless of Focus, the silent switch,

    or ringer volume. With the app backgrounded or the screen locked, the

    notification (and its 30-second repeats) is the audible channel;

    opening the app resumes the siren.

  • Phone was offline / in Airplane mode. The geofence relies on

    • CoreLocation, which needs at least GPS. Airplane mode also switches off the

    Wi-Fi and cellular radios iOS uses to place the force-quit geofence, and it

    cuts every link off the boat — your Apple Watch, Remote watchers and

    push-ashore alerts. Leave Airplane mode off overnight at anchor.

  • Battery died. Check the device was on a charger; a phone that

    • shuts down cannot trigger an alarm.

    If all of the above check out, file a report with the time and the

    anchorage from the contact link below; we can pull the watch trail

    from your iCloud session.

    False alarms while properly anchored

  • The alarm radius is too small for your scope and normal swing. Increase

    • it and watch one tide cycle.

  • Set GPS Tracking Mode to Moving Average in

    • Settings → Safe Anchor → Advanced to smooth out

    GPS jitter.

    Extend gave me a smaller margin than expected

    The Extend action has two sizes depending on where you tap it:

  • The full-screen in-app alert's Extend Safe Zone grows the radius to

    • your current distance +25% (or +25 m, whichever is larger).

  • The lock-screen / banner notification's Extend is a fixed +10 m.

    • Open the app and use the on-screen control for the larger jump. See

    SafeAnchor → Drag alarm.

    Grounding alarm keeps firing in a known-safe berth

  • It's reading shallow charted/NavGrid depth for a spot that's actually

    • fine at your draft. Tap Silence on the red banner to mute it for

    30 minutes, or lower the Safety Margin in

    Settings → Nav → Safety Alarms.

  • Dismiss (✕) only clears the current banner — it returns if the

    • water reads shallower. Use Silence for a known thin-water berth.

  • A live depth sounder (NMEA) overrides chart estimates and is the most

    • accurate source; see [instrument feed](#instrument-feed-lost).

  • When the water deepens again the alarm clears itself — the banner

    • switches to a brief "back in safe water" notice and disappears on its own

    after about 10 seconds. A live alarm is never auto-hidden.

    A traffic-scheme (TSS) alarm keeps firing

    You are near a Traffic Separation Scheme:

  • An amber banner (approach / crossing angle) is advisory — review

    • which way the lane runs and aim to cross near a right angle. It clears once

    you are past the scheme or on a good angle.

  • A red banner (wrong way / anchored in zone) is a COLREGS Rule 10

    • violation — alter course off the lane, or weigh anchor and move clear of

    the separation zone.

  • The on-screen banner cannot be switched off. To stop the background

    • notifications, turn off OS Notifications in

    Settings → Nav → Voyage Alarms; Approach

    Ring (3 / 5 / 10 NM) sets how early the approach warning comes.

    The 3D button is missing from the anchor watch

    The 3D button beside the forecast clock appears only while a watch is

    armed and the 3D feature is switched on for your app. If the anchor is set

    and it still does not show, force-quit and reopen the app once so the

    feature flags refresh, and make sure you are online — the 3D scene, like

    Replay in 3D, needs a connection. If the scene

    opens but the weather strip reads "not loaded", open the Meteo tab once

    and come back. See Anchor watch in 3D.

    Position looks jumpy or wrong

  • Keep the device where it has a clear view of the sky — under deck or

    • near tall structures GPS is weak.

  • Moving Average mode produces a steadier position than Real Time.

    • Boat is stuck in the wrong place

    If the vessel sits at a spot you placed by hand — or will not follow your

    real movement — Simulator Mode is probably still on. It overrides your

    GPS app-wide until you turn it off. Either tap the ✕ on the chart's

    Simulator panel, or switch it off in

    Settings → Nav → Simulator Mode. Your compass

    heading is never affected by Simulator Mode, so a correct heading with a

    frozen position is the tell-tale sign.

    Connected, but no Signal K position

    A green connection proves that the WebSocket is open; it does not prove the

    server has sent the boat's position. AnchorQueen draws the named vessel only

    after a fresh, valid Signal K self navigation.position arrives.

  • Open Settings → NMEA and compare Feed Status, Connection, and

    • Position under Live Diagnostics. A connected row with no Position

    isolates the problem to the data being published, not the network link.

  • Confirm the Signal K server's own-vessel identity (self) is set to your

    • boat and that its GPS source is publishing navigation.position.

  • Return to the chart and expand the GPS HUD. A valid fix adds the vessel

    • name, coordinate, HDG/COG/SOG, accuracy, and DEVICE↔SK separation. Tap

    that row to fly to the boat.

  • To use it as the app's live position, switch on Signal K Position under

    • Signal K Stream, then tap Apply & Connect.

    If the fix later becomes stale for 30 seconds, the app falls back to device

    GPS. LIVE SK only describes the instrument feed; REC appears separately

    and only while a Voyage is recording.

    Instrument feed lost — switched to phone GPS

    A red banner saying the instrument feed was lost means the anchor watch

    stopped receiving fixes from your NMEA gateway or Bluetooth pod for 30 seconds

    and fell back to the device's built-in GPS, so the watch keeps running. Common

    causes:

  • The boat's Wi-Fi gateway lost power or you moved out of its range.
  • A wrong host or port in

    • Settings → NMEA. Open that screen and check the

    Live Diagnostics — a Failed connection state names the reason. Compare

    the endpoint with the model table in

    Connect boat instruments.

  • NMEA over UDP is configured against a gateway that only broadcasts

    • datagrams. The app connects to a specific gateway address; use TCP if

    your gateway supports it.

  • A Signal K server that stopped or restarted, or the wrong port — a Signal

    • K server usually listens on 3000, not 10110. The Activity Log on the

    same screen names the exact event (Lost link, Connection failed, or a

    retry countdown).

  • The server needs an access token and none was supplied. Signal K version 2

    • servers have security switched on by default: the connection is accepted and

    then the data stream is refused. Create a token on the server under

    Security → Access Requests and paste it into the Access Token field.

  • Use TLS (wss) is switched on for a server that only speaks plain

    • connections — the usual case on a boat network. Turn it off.

  • The phone dropped off the boat's Wi-Fi onto mobile data. The status line says

    • No answer when nothing responds inside eight seconds; check the Wi-Fi first.

    The watch is still protecting you on phone GPS. Fix the link and the

    Instruments badge returns to green on its own (auto-reconnect is on by

    default).

    Gateway connects, but AIS vessels do not appear

    The current release can connect to NMEA TCP/UDP equipment and read supported

    GPS, heading, speed, depth, wind, and water-temperature sentences, but it does

    not yet decode direct NMEA 0183 VDM/VDO AIS sentences. Signal K AIS and

    the chart's internet AIS sources remain supported.

  • If you have Signal K, select Signal K, enable Stream Other Vessels

    • (AIS), and reconnect.

  • If you connected B&G GoFree, Vesper, a Wi-Fi VHF radio, em-trak, Actisense,

    • Yacht Devices, or Digital Yacht directly, instrument values may work while

    local AIS remains absent. This is expected until the direct-AIS decoder

    ships.

  • Do not change ports repeatedly when Connection is green and Last

    • Sentence is updating; that proves the network path is alive.

    See the status and device-specific limitations in

    Connect boat instruments.

    My seabed report is not shared, or other captains' seabed is missing

  • The picker says Waiting to upload: the report is safe on this device

    • and goes out by itself when you are back online — opening the app again is

    enough; you don't need to be signed in.

  • The picker says This report couldn't be shared: the server refused

    • it (usually an impossible position from a missing GPS fix). It stays on

    your device; set the type again at the real spot.

  • No community seabed on the chart: zoom to 10 or closer and check that

    • Seabed Substrate is on in Chart Layers. New

    reports from other captains take a few minutes to appear. See

    Seabed on the chart.

  • The readout shows no charted seabed in an installed region: update the

    • region in Store → Charts — older chart versions do not

    carry the seabed file.

    Battery draining overnight

    An armed watch, a voyage recording and active navigation all keep the GPS

    running in the background, and continued use of GPS running in the background

    can dramatically decrease battery life.

    With the screen off the app already scales the GPS to the job: a recording

    or a route runs at reduced precision with the compass off (your heading is

    taken from the GPS course while under way), an armed anchor watch keeps its

    own precise stream, and an idle app on the water only keeps a light watch so

    a departure still starts a recording. Ashore with nothing active it goes to

    sleep. Low Power Mode, or a battery under 20 %, coarsens the background

    stream further on its own. To limit the drain beyond that:

  • Set Power Consumption to Balanced in

    • Settings → Safe Anchor → Advanced.

  • Drag GPS Track Precision toward Low in

    • Settings → Chart → Map — fewer fixes recorded

    per mile, in the foreground and the background alike.

  • Set Screen Wake to System Default in

    • Settings → Chart → Screen so the screen can lock.

  • Keep the device on a charger for long overnight watches.
  • Do not disable Background App Refresh — that stops monitoring without

    • meaningful battery savings.

  • If you follow a route with the phone in your pocket, turn on waypoint

    • notifications when asked: spoken turn instructions are only heard while the

    app is on screen.

    AIS ships vanish for a moment after panning

  • The feed re-subscribes to the new area each time the chart settles after a

    • pan or zoom. Ships already on screen now stay put and refresh in place, so

    you should no longer see the whole fleet blink off and reappear.

  • A brief gap is still normal the first time you move into a fresh area, or

    • when the connection re-establishes — the ships return within a second or two.

  • If the chart stays empty, check that AIS is enabled in the chart's

    • layer panel and that you have a network connection;

    the live feed needs one.

    No AIS ships at all, or "Shared key full"

    Live traffic comes from aisstream.io over a key built into the app and shared

    by every copy of AnchorQueen. aisstream.io allows only three connections per

    account at a time, so when the shared key's three are taken the service turns

    new connections away — no ships appear, and the AIS row in

    Chart Layers → AIS reads Shared key full in amber.

  • Fix it for good: open Chart Layers → AIS → Your own AIS key and add

    • a free aisstream.io key of your own (you need a GitHub account to get one).

    Full walkthrough in Using your own AIS key. You

    then have three connections nobody else is using, and the shared key's

    traffic stops affecting you.

  • Or wait it out: the app tries again on its own every ten minutes.
  • Own key, and the row says "your key is full": all three of your

    • connections are taken — another device on the same key, or a connection

    that dropped without closing and that aisstream.io has not released yet.

    Close AnchorQueen on your other devices and give it a while; dropped

    connections are released slowly. AnchorQueen itself closes its connection

    properly whenever you leave the app, so its own slot comes straight back.

  • Partner vessels still show. With the AIS partner on, the vessels Open

    • Waters already knows in view keep appearing even while the live connection

    is refused; check the connection pill on the

    source card and the readings in

    AIS Settings.

  • Nothing else is affected. Charts, the anchor watch, your tracks and routes

    • do not depend on this feed.

    Auto Route says there are no depth charts

    Route planning reads the depth grid inside a chart region, so it needs one

    installed for the water you are planning in.

  • The message "No depth charts for this area — download a chart region to

    • plan routes" comes with a Get Charts button — it opens

    Store → Charts at the region list. The chart's

    Charts button shows the region covering

    where you are looking.

  • Already installed a region? Check

    • Settings → Data → Installed Regions. "Depth data

    missing from this chart region" or "Chart region couldn't be

    opened" under a row means the download is incomplete or damaged —

    reinstall that region.

  • "Chart subscription expired" is a different message with a different

    • fix — see When a chart subscription expires.

  • "Your 14 days of full chart access have ended" — see

    • [the next section](#chart-access-ended).

    Full detail: [When no chart region covers this

    water](chart.html#no-chart-region).

    Routing says my 14 days of full chart access have ended

    Every chart region is a free download. Your account's first download starts

    14 days of full access to every region you download; after that, regions

    nothing pays for stay on your device free to view — see

    Free downloads and 14 days of full access.

  • The charts still draw: depth shading, soundings, hazards and marks are all

    • there. What needs a plan or the region's subscription is depth-aware route

    planning, starting navigation (Full chart access has ended), the

    Passage 3D replay and automatic updates.

  • Fix: in Store → Plans take Pro (three

    • regions of your choice) or Max (every region), or buy the region's own

    yearly subscription from its detail sheet. The

    region works fully again as soon as the purchase lands — no re-download.

  • The 14 days run once per account. Signing in after downloading on this

    • device keeps the earlier start date; it does not start them again.

  • On a plan you know is active, tap Restore Purchases first — see

    • [A purchase did not unlock](#purchase).

    Chart will not load offline

  • The area is outside any installed chart region.

    • Install the matching region from the Store before you sail.

  • Alternatively, cache tiles for the area in advance from the chart's

    • Cache sheet — see Chart → Offline tiles.

    A chart update is not installing

    A slim strip at the bottom of the screen

    shows an update's progress and, for a few seconds, why one is held back; tap

    it to open the card. The card keeps the label for as long as it applies. Check

    the label on the chart's card in Store → Charts → My Maps:

  • Update waiting for Wi-Fi — automatic updates never use mobile

    • data, a personal hotspot or a Low Data Mode network. Join a Wi-Fi

    network, or tap UPDATE to download over your current connection.

  • Update paused — Low Power Mode — turn Low Power Mode off.
  • Update needs … free — free up that much space on the device.
  • Update ready — it is downloaded and waiting for your anchor watch

    • or route guidance to end. Tap INSTALL to install it now.

  • Update failed — will retry on Wi-Fi — it retries on its own; tap

    • UPDATE to try straight away.

    Downloads carry on with the screen locked and while you use other apps, so

    a download that is not moving usually has one of these causes:

  • You swiped AnchorQueen away in the app switcher. iOS stops the app's

    • downloads when you do that and does not start the app again by itself.

    Open AnchorQueen; the download continues from where it stopped.

  • It finished, but the chart still shows the old version. The new chart

    • is swapped in when you next open AnchorQueen — and once your anchor

    watch, route guidance and any recording are off.

  • Nothing happens while the phone is locked. Check that Background App

    • Refresh is on for AnchorQueen in iOS Settings. It lets iOS wake the app

    to check a finished download; with it off, a finished download waits for

    the next time you open the app.

    See Automatic updates on Wi-Fi and 5G.

    Features behave oddly offline

    AnchorQueen runs the anchor watch and the chart offline. Some tabs need

    a connection:

  • Meteo — weather and tides need to be fetched; the

    • last values are kept until you reconnect.

  • Jules — cloud replies need a connection; a local engine

    • (Apple Intelligence on this iPhone, or your own server on the boat's Wi-Fi)

    still answers offline. Saved Reports stay readable.

  • Remote and connected Store

    • features pause when offline and resume automatically when you reconnect.

  • This manual is fully offline and always available.

    • A purchase did not unlock

  • In the Store, tap Restore Purchases. You do

    • not need to be signed in to a captain account — purchases follow your App

    Store account (see Buying without an account).

  • Confirm the device uses the same Apple ID you bought with.
  • A chart region you bought on another device shows Download, not

    • Buy, on iPhone — but only on the same captain account. Sign in with the

    account you used there; see [Your charts follow your

    account](store.html#my-charts).

  • If you bought before signing in and your purchases did not follow you to the

    • account you signed in to, tap Restore Purchases once — it reattaches them.

  • This purchase belongs to another account. means a different captain

    • account already holds this subscription (for example, the same Apple ID is

    signed in to two captain accounts). Sign in to the account that bought it,

    or contact support.

  • If you signed in to an existing account and a message says your purchases

    • could not be moved yet, AnchorQueen tries again once shortly afterwards and

    once more the next time you open the app. Purchases themselves come back

    with Restore Purchases; Jules tokens and included charts need the

    transfer, so if it keeps failing, contact support.

  • Two phones signed in to the same Apple ID without a captain account both

    • keep your plan, but the chart downloads and Jules tokens follow the last

    phone that restored the purchase. Sign in to a captain account on both to

    share them.

  • Too many attempts right now. Please try again later. means the purchase

    • server is busy with this account; wait a while, then tap Restore

    Purchases again.

  • Couldn't prepare your purchase. Check your connection and try again.

    • means checkout could not start — usually no connection. Nothing was charged.

  • If the issue persists, sign out and back in on the

    • Captain tab.

    I bought Remote or Jules tokens but cannot use them

    Remote and Jules chat need a captain account, but buying does not, so a

    purchase made without signing in is safe and waits for the account.

  • Remote — the Store's Remote card shows Create your captain account to

    • start Remote. Create or sign in to your account and Remote starts; your

    purchase moves with you.

  • Jules tokens — the Jules section shows Sign in to use your Jules

    • tokens. Sign in and your bonus balance moves to your account.

  • If you signed in but the purchase is not there, open the Store and tap

    • Restore Purchases.

    A flotilla invite link does not join me

  • The link opened a web page, not the app — tap Open in the AnchorQueen

    • app on that page, or open the Remote tab and type the six-character code

    from the message into Join by Code.

  • "Sign in to join this channel" — joining is free but needs a captain

    • account. Tap Sign In to Join; once you are signed in the Remote tab opens

    the join sheet with the code already filled in.

  • "No channel matches that invite code" — the organiser rotated the code;

    • ask them to share the invite again.

  • You joined but see no boats — turn on Fleet Vessels in the chart

    • layers. See Remote → Flotilla.

    No free trial appears at checkout

    The App Store decides whether to offer you a trial. If it offers your Apple ID

    an introductory free trial, the plan button says so and shows the length and

    what you'll pay afterwards. If it doesn't — for example because this Apple ID

    has used a trial before — you pay from the day you subscribe, and the button

    reads Start Pro / Start Max (with Cancel anytime) rather than *Try N

    days Free*. See Store.

    The Pro card on For you follows the same rule: it reads

    Start free month only when the App Store reports your Apple ID as eligible

    for a trial, and otherwise Try Pro with the plain yearly price. If the

    card shows no price and its button opens Plans, the App Store has not sent

    the price yet — check your connection and reopen the Store.

    During Active Navigation, only the Depth

    graph is free. Wind, Waves, and Tide are a PRO forecast

    feature and show a locked upsell on the free tier — unlock them in the

    Store. The same applies to the Meteogram's

    3-day and 7-day ranges.

    SafeAnchor → History shows a lock

    History is part of Pro, Max and Remote. On a Free account the pill

    carries a lock and the sub-mode shows a single card with your diary counts

    and Start Pro / See Max and yearly plans;

    your anchorages are still being recorded and still appear as badges on the

    Anchor Watch chart and in the Past Anchorages rail. If you do subscribe and

    the lock stays: open Store → Plans and tap Restore Purchases at the bottom, and make

    sure the device uses the Apple ID that bought the plan — purchases follow your

    App Store account, and a captain account is optional (see [A purchase did not

    unlock](#purchase)). The screen unlocks by itself once the entitlement lands.

    The Merconi fishing layer is empty

    The Merconi fishing heatmap streams live tiles:

  • It is off until you switch it on: Depth legend cell on the rail →

    • Fishing Activity. Leaving Merconi or restarting the app turns it off

    again. There is no Fishing pill.

  • The Global Fishing Watch key is built into the app — there is nothing to

    • configure. If the panel ever reads API Key Required, update the app.

  • Check you are zoomed in to a covered area, the time window is not too

    • short, and you have a network connection.

  • The marine-life and ocean-data layers are also live services — on an

    • un-cached region with no network they come back empty.

    "Rent a boat" shows no boats

    The charter sheet first lists only boats whose

    charter base is genuinely near the place you tapped — within about 5 km

    of a marina, 15 km of an anchorage. When that finds nothing, the app widens

    the search by itself to about 25 km (see

    Finding boats when the marina has no fleet).

    If it still comes back empty:

  • There is no charter base in range. Common outside the main charter

    • grounds. Use Search (partner) ▸ to see the wider area, or the

    Also on (partner) ▸ link when a second

    charter partner serves the place.

  • Your dates are the problem. A fully booked week returns nothing.

    • Shift Pick-up / Return by a week and look again.

  • A category chip is on. All is the honest view; a single category can

    • legitimately be empty at a small base.

  • No network. The list comes from our server, which asks the partner.

    • Offline you get the last answer for that place if it is still fresh, and

    nothing otherwise.

  • The section is missing entirely. A marina, harbour or anchorage always

    • shows its Yacht charter section; any other mark shows one only when a

    charter partner has boats or a charter base near it — a light or buoy in an

    empty bay shows nothing. See

    Renting a boat here.

    Charter prices paused

    If a charter sheet, the Charters desk or a boat card shows Live prices

    paused — sometimes with last updated 2 hours ago — our server has stopped

    asking the charter partner for the moment (the partner is unreachable, or

    we are giving it a rest after errors). What you see is the last answer we

    had for that place: the boats, prices and free weeks were true when they

    were fetched and may have changed since, and any week whose availability

    we cannot confirm is left unmarked rather than shown as free or booked.

    Nothing is disabled: Rent ▸ and Search (partner) ▸ still open the

    partner's own page, where the prices and calendar are always current.

    Live prices resume by themselves — usually within the hour — with no action

    on your part.

    Jules cannot see my chart

    When you ask Jules to look at my chart, the chart

    screen must be open — the capture tool errors otherwise. Switch to the

    AnchorQueen chart, Capt's Notebook or Merconi and ask again. Route planning

    likewise needs the covering chart region installed.

    Jules stopped before finishing

    On a request that needs many steps at once — look up several places, plan a

    route, and move the chart — Jules could previously stop partway

    through without finishing her reply. This is fixed: she now completes long

    multi-step requests, and if one is genuinely enormous she wraps up with a

    short summary instead of going quiet. If a reply still ends early, it is

    almost always connectivity — check your signal and ask again (see

    [Features behave oddly offline](#offline)).

    A renamed passage went back to its old name

    Fixed in 2.4.5. Before it, renaming a passage while it was open on the chart

    could be undone the next time the chart saved, and the old name then reached

    your other devices through cloud sync. Rename it once more on the device you

    use most and it now sticks everywhere.

    Where is Backup & Sync?

    It is not under the Settings Data tab. Open

    Settings → Safe Anchor → Backup & Sync.

    How do I sign out?

    There is no Sign Out on the Captain's Dashboard. Tap the pencil to open

    Edit Profile; Sign Out is at the bottom. AnchorQueen has no in-app

    password change or two-factor setup — accounts use Apple, Google, or the

    sign-in screen's Forgot Password? link. See Captain.

    How do I delete a saved pin?

    The Pin Carousel pills have no delete control. Tap the library capsule

    (the pin count) at the leading edge and choose Manage pins to open the

    Pin Manager, then swipe a row, or use

    Edit to multi-select and delete. The carousel also re-sorts

    nearest-first as you pan — that reordering is normal. See

    Capt's Notebook.

    The share button is missing

    Share as a reel appears only for a recorded passage that has finished

    syncing to your captain account — the film is made from the synced copy, not

    from the phone. Sign in, open the passage once while online, and let the

    library finish syncing. A planned route gets its row once it is saved in

    your library with at least two waypoints — a draft still being drawn has

    none (see Film a planned route as a reel). A

    seamark's Reel button lives on its card's Fly-by 3D tab, so it needs

    the fly-over open — Pro or Max, or a chart pack that covers the mark. An

    anchorage's row sits under its see this stay in 3D affordance; the armed

    watch's is a long-press on the 3D button

    (Film your anchorage as a reel).

    The reel never arrived

    The film is made on the phone that created the share — keep the app open

    and on the share screen until the bar reaches the end and the poster

    appears. If it stops early:

  • Check My shares. A row still reading

    • Rendering is simply taking longer. Failed means the render gave up —

    create the reel again.

  • The link works before the film does. You can copy and send the link

    • straight away; the page starts playing as soon as the film is ready.

  • Leaving the app mid-film fails the reel. iOS pauses the 3D chart in

    • the background; the share flips to Failed with the reason — tap Try

    again.

  • "One reel is still rendering." Only one reel renders per account at a

    • time. If the one in the way is dead (the app was closed while it filmed),

    the message offers Cancel that render and free the slot; the app also

    clears such a render itself on the next launch.

  • Notifications tell your other devices the reel landed; the phone that

    • made it shows the poster directly. My shares also re-checks on its own

    every 20 seconds, and Check status / ↻ ask at once.

  • One at a time. Only one reel renders per account at a time. Wait for the

    • current one to finish before sharing the next passage.

    "You've used today's passage reels"

    Reels are capped per day — 3 on Free, 20 on Pro, 50 on Max — and the count

    resets at midnight UTC. The allowance is shared by every kind of reel —

    passage, route, anchorage and seamark. Revoking a reel does not give the

    allowance back.

    Sea State card or 3D Ocean appears blank or stutters

    If the 3D wave simulation in the Meteo tab or the Passage 3D ocean (aq-sea)

    appears static, stutters, or shows a black canvas:

  • Tap to start. The Meteo Sea State card is poster-first by design — it

    • displays a static preview frame until tapped to save battery and GPU cycles.

    Tap the card or its play button to bring the ocean alive.

  • Reduce Motion is active. If iOS *Settings → Accessibility → Motion →

    • Reduce Motion* is turned on, AnchorQueen honors your system preference and

    renders a still frame instead of continuous wave animation. You can still

    tap the card or scrub the hour timeline to inspect conditions.

  • Thermal throttling or Low Power Mode. Under heavy thermal load (direct

    • sunlight on deck, high ambient heat) or in Low Power Mode, the 3D engine

    automatically pauses animation to protect hardware and conserve battery.

    The card resumes normal playback once the device cools down.

  • Background pausing. Switching to another tab or backgrounding the app

    • suspends the WebGL render loop immediately. Returning to the tab restores

    the scene.

  • WebGL availability. On older devices under memory pressure, iOS may

    • temporarily reclaim the WebGL canvas context. Closing background apps and

    switching tabs back to Meteo will reinitialize the 3D scene cleanly.

    Sea Sports Live is dim, or the chart stutters on a hot phone

    This is the heat protection. When the phone is warm, in Low Power Mode, or

    the screen has been idle, Sea Sports Live lowers the

    chart's frame rate and dims idle controls. Touch the screen once to wake it;

    shade the phone, take it out of its case or turn on Low Power Mode to cool

    it. It speeds up again by itself.

    A sport route can't be planned

  • Start or finish on land — move the start into water, or long-press the

    • chart on the water. A place you pick in Where to? that is on land moves

    to the nearest water within 300 m; if there is none, Plan says so — pick a

    spot on the coast.

  • "Stop 3 is on land" or "Leg 2 crosses land" — the message names the stop

    • or leg. Drag that pin onto the water, remove the stop, or choose another

    route style. Freehand never routes around

    land: it shows where the straight line first crosses it.

  • "No water route found for leg 2" — the two stops are in separate pieces of

    • water (a lagoon, a harbour behind a mole). Move a stop out to open water.

  • Too far — sport routes cover a few tens of kilometres; pick a nearer

    • place.

  • Enclosed or very narrow water — if no water path exists the card says

    • so; try a nearer destination or a Loop.

  • "Coastline data isn't available" — the coastline built into the app

    • failed to load; restart AnchorQueen.

    Plan conditions show a dash

  • No connection. Wind, waves, tide and temperature come from the marine

    • forecast and need the internet; sunrise and sunset are worked out on the

    phone and still show.

  • Beyond the forecast. A departure more than about 7 days ahead has no

    • forecast yet — pick an earlier time in When.

  • No position. Without a GPS fix Plan uses the middle of the chart; pan the

    • chart to where you are going.

    Plan shows no destinations offline

    Offline, Plan lists only places you have saved or

    visited (favourites, Captain's Marks, anchorages and marinas already known to

    the app). With a connection, bays, coves, beaches and slipways from

    OpenStreetMap are added and kept for a week. "Nothing found nearby" with a

    connection means nothing is mapped within range. In Where to?, online

    places (harbours, OpenStreetMap, Wikipedia, Google) appear only with a

    connection and from the third letter you type; Keep typing to search online

    places means exactly that.

    Compose says it's waiting, or stopped, because the iPhone is hot

    Making a story is heavy work, so Compose waits

    while the iPhone is hot and stops if it gets too hot. Let it cool (shade, out

    of the case), then tap Create story again; your choices are saved.

    A Sea Sports session recorded no jumps

  • Sailing, paddling, rowing and swimming never record jumps — they

    • record tacks and gybes, stroke rate, capsizes or pace instead. That is by

    design.

  • The phone has to ride with you. Jumps are measured by the phone's

    • motion sensors, so a phone left on the boat, on the beach or in a bag on

    the tow boat records your track only if it can, and no jumps. Carry it in a

    tight, closed pocket or a strapped case — or record on

    Apple Watch.

  • Small hops need a higher setting. Raise

    • Settings → Chart → Sea Sports → Jump sensitivity to

    High to catch small hops and soft landings. It works best with the

    phone strapped tight.

  • The opposite problem — bumps recorded as jumps — comes from a phone

    • loose in a pocket or dry bag. Set Jump sensitivity to Low.

    The setting applies from the next session; a session already recorded is

    not re-analysed.

    A jump shows no wind

    Each jump takes the wind from your boat's wind instrument if one is

    connected, otherwise from the forecast at your position, fetched when the

    session starts and every 10 minutes after. A jump has no wind when:

  • The phone was offline for the whole stretch and no wind instrument was

    • connected, so no forecast could be fetched.

  • The session was recorded only on Apple Watch. The watch does not fetch

    • wind. If the iPhone recorded the same outing, the joined session uses the

    iPhone's wind.

    Jumps without wind still appear in the list; they are left out of the

    Wind vs height chart.

    A dinghy session shows no tacks or gybes

    Tacks and gybes are worked out from your course against the wind, so they

    need the session's wind — from your boat's wind instrument or the forecast

    fetched when the session starts. A session recorded offline with no

    instrument, or only on Apple Watch (the watch does not fetch wind), shows no

    tacks or gybes. Max heel needs the phone or watch fixed to you or the hull;

    a phone loose in a bag measures the bag.

    Apple Watch and Both are greyed out

    On the Sea Sports start screen Record on →

    Apple Watch and Both need AnchorQueen open on your watch. Open it on

    the watch and keep the watch near your iPhone; the options enable as soon as

    the watch connects. The line under the options says what is missing — no

    watch paired, AnchorQueen not installed on the watch, or not connected. You

    can always start a session on the watch itself.

    I can't see Share to community, or Discover has no community routes

  • Sign in to a captain account. Community routes need one; an anonymous

    • install cannot publish or browse them. Without it, Discover

    shows a sign-in prompt and your own spots and highlights still work.

  • The menu item is grey. Sample sessions can't be shared, and a new

    • recording can be shared once it has synced; the item says which. A route you

    saved from Discover cannot be shared again.

  • Discover says community routes are coming soon. They are being rolled out

    • and are switched on for your account later.

  • A route you published is missing for others. Routes set to Private are

    • visible only to you, and a route reported by several captains is hidden until

    it has been reviewed. A new route can take a few minutes to appear. See

    Share a route.

    The watch screen doesn't react during a Sea Sports session

    Water Lock is on — it starts with every Sea Sports session so spray can't press

    buttons. Press and hold the Digital Crown until the watch says it is

    unlocked; then tap Stop and confirm.

    "Keep the app open — background recording needs Health access"

    AnchorQueen couldn't start a Health workout, so the watch only records while

    the app is on screen. On your iPhone open Settings → Health → Data Access

    & Devices → AnchorQueen and allow it to write workouts and workout routes,

    then start a new session.

    A watch session hasn't appeared on my iPhone ("Waiting for iPhone")

    Sessions transfer when the watch and iPhone are connected. Keep the iPhone

    nearby with Bluetooth on and open AnchorQueen on both; the session arrives

    within a few minutes. Nothing is deleted from the watch until the iPhone has

    saved it.

    "Location is off — no track will be recorded"

    Allow location for AnchorQueen on the watch: on the watch open Settings →

    Privacy & Security → Location Services → AnchorQueen, or answer the

    prompt on the watch. Without it the session records motion only and can't

    become a passage.

    Still stuck?

    Note the App Version (version and build number) from

    Settings → Safe Anchor → About and contact support through

    the AnchorQueen website.